Returns & Refund Policy

At HotDealZone, your satisfaction is our priority. If you’re not happy with your purchase, our Returns & Refund Policy ensures a fair and hassle-free resolution.

1. Return Eligibility

We accept returns for the following issues:

  • Items that are defective or damaged upon delivery.
  • Incorrect items (wrong product, size, or color shipped).
  • Items that are not as described (e.g., features, material, or specifications differ significantly from the product listing).

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the condition you received it.
  • Clothing items must not have been worn, washed, or altered in any way. Used clothes are not eligible for returns or refunds.
  • Return requests must be submitted within 14 days of delivery.

2. How to Request a Return

To start the return process:

  1. Contact Us: Email us at [your email address] with:
    • Your order number.
    • A detailed explanation of the issue.
    • Photos or videos as proof (e.g., showing defects, incorrect items, or mismatches with the product description).
  2. Approval: Once your return request is reviewed, we’ll provide further instructions.

3. Refunds

Refunds are processed under the following conditions:

  • Defective, Damaged, or Not as Described Items: You are eligible for a full refund or a replacement.
  • Non-Defective Items: Refunds may be issued, minus shipping costs, if approved.
  • Used clothing items are non-refundable.
  • Refunds are issued within 5–7 business days after the return is received and inspected or after your refund request is approved without a physical return.

4. Return Shipping

  • Defective, Incorrect, or Not as Described Items: We cover the return shipping costs.
  • All Other Returns: Customers are responsible for return shipping costs.
  • Return tracking is required to ensure we receive the item.

5. Non-Refundable Items

Certain items are non-refundable:

  • Items marked as final sale or non-refundable.
  • Customized or personalized items.
  • Downloadable or digital products.
  • Clothing items that have been used, washed, or altered.

6. Important Notes

  • Returns must align with the instructions provided during the return approval process.
  • In certain cases, we may offer refunds without requiring the item to be returned.